Fidelity Services Group Receptionist
Job Details
Minimum experience
Entry Level
Company primary industry
Security and Investigations
Job functional area
Administrative
Job Description
The above position is vacant at CashMaster in Waltloo, reporting to the Financial Manager CashMaster
The Receptionist will be the first point of contact for the company. Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Minimum Requirements:
-Matric / Grade 12 / National Senior Certificate
-Ability to work under pressure and meet targets and deadlines
-Able to work effectively in a complicated environment with minimal management guidance/supervision
-Telephone etiquette
Key Performance Areas: (not totally inclusive)
-Serves visitors by greeting, welcoming, and directing them appropriately.
-Notifies company personnel of visitor arrival.
-Maintains security and telecommunications system.
-Informs visitors by answering or referring inquiries.
-Directs visitors by maintaining employee and department directories.
-Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
-Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
-Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
-Receiving and Sorting Daily Mail
-Contributes to team effort by accomplishing related results as needed.
Core Competencies
-Demonstrates integrity by modelling CashMaster’ s values and ethical standards
-Strong analytical skills
-Focuses on impact and result for the client and responds positively to feedback
-Leads teams effectively and shows conflict resolution skills
-Consistently approaches work with energy and a positive, constructive attitude
-Builds strong relationships with clients and external actors
-Remains calm, in control and good humoured even under pressure
-Demonstrates openness to change and ability to manage complexities
-Ability to advocate and provide policy advice
-Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
-Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
-Excellent communication and negotiation skills to persuade and influence others
-Ability to multi-task and prioritize work schedules
Skills
-Analytical
-Communication
-Critical thinking
-Diplomacy
-Persuasion and influencing
-Judgement and decision making
-Service orientation
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
