Call Centre Agent – 3way Marketing
Johannesburg, Gauteng | R6 000 – R16 000 a month – Full-time, Permanent
FULL JOB DESCRIPTION
Join our Randburg team! Call Centre Agent Wanted. Earn through commission only.
THE JOB AT A GLANCE
The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.
WHAT WILL YOU DO?
Handle customer inquiries telephonically:
- Provide customers with accurate product and service information in an efficient manner.
- Verify/authenticate client details.
- Adhere to compliance and regulatory requirements.
- Research required information using available resources.
- Update existing customer personal information.
Identification, escalation and/or referral of queries:
- Identify and escalate priority issues.
- Identify and escalate/refer queries/calls to the relevant department for action (QA)
Ad hoc workflow assistance:
- Support the contact centre team by providing any assistance and employer related queries on an ad ’hoc basis.
WHAT YOU’LL BRING TO THE TABLE?
- 3 Months or more Call Centre experience in lead generation (telephonic)
- Grade 12 (Added advantage)
- Computer literate (Added advantage)
- Knowledge of customer service principles and practices. (Added advantage)
- Data-entry experience and good typing skills. (Added advantage)
- Experience in Call centre telephony and technology (Added advantage)
WHAT WILL YOU GET IN RETURN?
· We offer great opportunities for personal and professional development. The role comes with a commission-based salary package and various incentives. Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.
ABILITY TO COMMUTE/RELOCATE
· Randburg, Johannesburg, Gauteng: Reliable commute or planning to relocate before starting work (Required)
APPLICATION QUESTION(S)
· Are you available immediately?
· Are you prepared to work for commission?
TURNAROUND TIME
· The shortlisting process will only start once the application is received. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 7 days please consider your application unsuccessful.
Job Types: Full-time, Permanent
Salary: R6,000.00 – R16,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Education:
- High School (matric) (Preferred)
Experience:
- Cold calling (Preferred)
- 3 Months (Required)
