Receptionist Wanted ASAP

Receptionist – Job Post

Company: ECCA Holding

Location: Midrand, Gauteng

Job Description:

As a receptionist, your primary responsibility is to ensure that quotes and enquiries are handled efficiently, promptly, and in a friendly manner. The following duties are expected:

• Respond to all enquiries and requests for quotations in writing within 1 hour of receiving the request.
• Present each quotation to the Front Office for verification before sending it to the client.
• Adhere to the company’s policy when sending out written information.
• Follow up with the client within 24 hours of sending any written documentation to ensure satisfaction and discuss any required discounts with the Front Office Manager.
• Follow up with the client within 3 days of sending a quotation to try to confirm the booking.
• Invite the client for an educational visit if they are not familiar with the hotel.
• If the client is unable to confirm the booking, follow up at least twice a week until confirmation is received.
• If the booking cannot be secured, gather feedback on why the hotel was not chosen and provide this information to the Front Office Manager.
• Maintain a quotation file, organizing quotes in date order. File any quotes that are not accepted into the cancelled file.

Qualifications:

• Matric (Grade 12)
• Previous experience as a receptionist
• Sound knowledge of Front Office, Reservations, and General Management Procedures
• Strong communication, engagement, and guest service skills
• Proficiency in MS Office and a reputable Property Management System (PMS) such as Protel
• Hands-on problem-solving approach and ability to remain calm under pressure
• Up-to-date knowledge of industry trends and best practices in payroll and HR management

Job Type: Full-time

Salary: R15,000.00 per month